Welcome to Freshservice Portal
Dear all,
The JN Group I.T Department welcomes you to our new ITSM platform, this initiative is to streamline our processes so we can better serve all stakeholders within the defined SLA timelines. Freshservice is an intuitive, robust and intelligent solution that exemplifies ITIL best practices throughout the core of this application.
These strategies will enhance employee productivity, improve the customer experience and reduce the business operational cost.
Listed below are some of the features associated with the Freshservice application. Continuous updates will be gradually introduced, that will improve the quality service provided as well as the turnaround time for resolving these issues.
- Service Request Management
- Incident Management
- IT Asset Management
- Problem Management
- Release Management
- Change Management
- Advance Reporting and Insights
- Knowledge Management
- Customer Satisfaction Survey
You can make contact with the unit using the mediums below.
- Number: 8769231344/ extension 3012
- Email: usupportstaff@jnbank.com
User Support Department “Delivery World Class Service”